This Terms and Conditions Agreement ("Agreement") is entered into by and between you ("Client", "you" or "your") and Synx Automation Private Limited ("SynxZap", "Synx", "we", "our", or "us"), a company incorporated in India with registered offices and branches in the United Kingdom, Netherlands, United Arab Emirates, and Australia.
SynxZap is a platform that enables businesses to integrate and use WhatsApp Business APIs and related automation tools through various methods of onboarding and communication.
By accessing and using the SynxZap platform and services, you agree to be bound by the terms and conditions set forth in this Agreement. If you do not agree to all of the terms of this Agreement, you may not access or use the SynxZap platform or services.
1. Definitions
- "SynxZap Platform": Refers to the platform, web applications, APIs, documentation, dashboards, and other associated tools made available by Synx.
- "Services": Refers to all features, functionalities, and support provided by SynxZap.
- "WABA": WhatsApp Business Account.
- "Meta": Refers to Meta Platforms Inc., formerly known as Facebook, which provides the WhatsApp Business API and other integrated tools.
- "Client Data": All data provided or generated by the Client through their use of the Services, including customer data, message content, and usage metrics.
2. Eligibility and Registration
To use SynxZap:
- You must be at least 18 years of age.
- You must register an account with accurate business and contact information.
- You must have a valid Facebook Business Manager account if using WhatsApp Business Cloud API.
You agree to keep your account credentials secure and not to share access with unauthorized parties.
3. Services Provided
SynxZap provides the following services, subject to your plan and use case:
- WhatsApp Business API onboarding (via Embedded Signup, BSP, or manual integration)
- Campaign Management and Messaging
- Contact Management and CRM integrations
- Marketing automation, chat flows, and triggers
- Reporting and Analytics dashboards
- Customer engagement tools (e.g. birthday reminders, segmentation)
- Future features (e.g. AI chat, CRM desk integration, shared inbox) subject to roadmap releases
You understand that these services may involve third-party platforms and regulatory requirements.
4. WhatsApp Business Compliance
To use WhatsApp through SynxZap, you must:
- Maintain a verified business presence via Facebook Business Manager.
- Abide by Meta's Commerce and Messaging Policies: https://www.whatsapp.com/legal/business-policy
- Use WhatsApp for business communications only. Personal or unsolicited messaging is strictly prohibited.
- Ensure that all message templates comply with WhatsApp's standards and approval processes.
SynxZap cannot be held liable for actions taken by Meta, including but not limited to: message rejections, rate limits, WABA suspensions, or account removals.
5. Client Responsibilities
You agree to:
- Provide truthful, accurate, and complete information when registering for the platform.
- Use the SynxZap platform in compliance with all applicable laws and regulations (including GDPR, CCPA, DPDP).
- Obtain all necessary consents from your customers before initiating any communication.
- Refrain from sending spam or unauthorized marketing messages.
- Ensure that your systems and usage do not violate WhatsApp's API rate limits or fair use guidelines.
You are responsible for all actions taken using your credentials and your WABA.
6. Data Privacy and Protection
We value your privacy. All personal data shared with SynxZap is handled in accordance with our Privacy Policy.
- Your customer data remains your property.
- We only process your data for the purpose of delivering the agreed Services.
- We do not sell or share your data with third parties, except when required for service delivery or legal compliance.
- SynxZap takes appropriate technical and organizational measures to ensure data security.
Clients are responsible for ensuring their own data collection and usage practices comply with applicable laws.
7. Fees and Payments
- Subscription fees are billed monthly or annually, depending on your selected plan.
- Additional fees may apply for:
- WhatsApp conversation charges (as per Meta's pricing)
- Add-ons, premium support, or custom integrations
- Payments must be made timely; late payments may result in service suspension or termination.
8. Termination
Either party may terminate this Agreement with prior notice as per the terms specified in the Subscription Agreement or Terms of Service.
Upon termination, you must cease all use of SynxZap services and remove any SynxZap integrations from your systems.
9. Limitation of Liability
SynxZap shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the platform.
Our total liability under this Agreement shall not exceed the amount you paid for the services in the last 12 months.
10. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India.
Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
11. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or platform notifications.
Continued use of SynxZap after changes constitutes acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at support@synxzap.com.