About Sandhu
Sandhu is a heritage apparel brand delivering traditional and festive menswear across India with over 60% Cash-on-Delivery (COD) orders.
The Challenge
High RTO rates due to fake orders, incorrect addresses, or impulse COD purchases were draining logistics margins and operational efficiency.
The SynxZap Solution
- Automated COD Verification: Interactive WhatsApp messages asking buyers to confirm order details or convert to prepaid with a 5% discount incentive.
- Live Address Correction: Automated bot allowing customers to pinpoint accurate pin codes and landmarks before shipping.
Results & Impact
- 68% Decrease in RTO order cancellations.
- ₹18 Lakhs Saved monthly in logistics freight costs.
- 24% COD to Prepaid Conversion rate achieved.
