OPERATIONS
FOR OPERATIONS TEAMS

Updates. Automatically.

Confirmations, reminders and status updates go out the moment something changes in your system, with no one copying and pasting.

SZ
SynxZap online
Auto-reply
Hi Rahul, order #8842 dispatched via BlueDart. Tracking: BDT982341 10:15
Can you change delivery date to Saturday? 10:16
AI agent
Done! Delivery date updated to Saturday, 10 Oct. 10:16
0 missed dispatch updates
THE PROBLEM

Sound familiar?

01

Manual updates don't scale

Staff type the same "your order is ready" message fifty times a day.

02

Customers call to ask

Every status call is time your team isn't spending on work.

03

Tools don't talk

Orders live in one system, payments in another and chats on a phone.

HOW IT WORKS

Live in three steps.

1

Connect

your store, ERP, sheet or CRM, directly or through webhooks.

2

Choose the triggers

order placed, dispatched, payment due, appointment tomorrow.

3

SynxZap sends the message

and handles the reply: reschedule, confirm, pay or talk to a person.

FEATURES

Everything it takes, in one inbox.

Event-triggered messages

Utility templates fire on any status change. [confirm]

Two-way confirmations

COD confirm, delivery slot, attendance. The answer writes back to your system.

Payment reminders

Due-date nudges with a UPI or payment link.

Internal alerts

Notify your team on WhatsApp when a big order lands or an SLA is breached. [confirm]

Integrations

Shopify, WooCommerce, Google Sheets, Zapier, webhooks and API. [confirm list]

Delivery logs

Every message's status: sent, delivered, read, failed.

WORKFLOWS YOU CAN BUILD

Flows you can switch on today.

New COD order "Confirm your order?" buttons Confirmed: release to warehouse / Cancel: restock
Invoice due in 3 days reminder with payment link paid: thank-you and receipt
Dispatch status in sheet changes customer gets tracking delivered: feedback request
PROOF

Results from teams like yours.

99.4% automated notification delivery
0 missed dispatch updates
65% drop in WISMO support tickets

[Client] automated 45,000 dispatch updates monthly.

Live tracking links and proactive order updates reduced "Where is my order?" calls to zero.

Client logo
Read the story
FAQ

Questions,
answered.

Not for Shopify, WooCommerce or Sheets. For custom systems, SynxZap gives you a webhook and API. [confirm]
A pre-approved message about an existing order or account. Meta prices these lower than marketing messages.
Yes. Replies land in the inbox or trigger the next step automatically.
You see the failure and the reason, and can fall back to SMS. [confirm SMS fallback]
SynxZap runs on Meta’s official Cloud API, which is built for high-volume business messaging.
SYNXZAP

Let the updates send themselves.

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