Privacy Policy

Source: https://www.synxzap.com/privacy-policy

1. Introduction

SynxZap, a product of Synx Automation Private Limited (“Synx”, “we”, “our”, or “us”), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our website, platform, products, and services (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Services.

2. Information We Collect

Information You Provide to Us

Full name, email address, company name, phone number
Business registration documents, business type and category
WhatsApp Business Account details (e.g., Business Manager ID, WABA ID)
Customer data uploaded or synced through integrations
Billing and payment information

Automatically Collected Information

IP address and geolocation
Device type, browser type, OS, referring URLs
Log data and usage statistics
Cookies, pixels, and similar tracking technologies

Third-Party Integrations

When you connect a third-party service (e.g., Facebook, Meta, WhatsApp, Twilio, SendGrid), we may collect information via their APIs such as:

Page ID, access tokens, user permissions
Connected phone numbers
Messaging templates and statuses

3. How We Use Your Information

Provide, operate, and improve the SynxZap platform
Facilitate WhatsApp Business API onboarding
Authenticate user access and maintain security
Manage customer support and technical assistance
Monitor platform usage and performance
Personalize user experience and communications
Process payments and manage billing
Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR & DPDP)

If you are located in the European Union, UAE, or India, our legal basis for processing your personal data depends on the context:

Consent – For optional features or marketing.
Contractual Necessity – To provide services you’ve subscribed to.
Legitimate Interest – For analytics, fraud prevention, and product improvement.
Legal Obligation – Where required by law, such as tax reporting or compliance.

5. Sharing of Information

We may share your information with:

Service Providers: For hosting, analytics, payment processing, and third-party integrations (e.g., Meta, WhatsApp, Twilio).
Regulatory or Legal Authorities: If required under law or in response to valid legal processes.
Business Transfers: If SynxZap is involved in a merger, acquisition, or asset sale.
Your Customers: If data-sharing is initiated through your own platform usage (e.g., chatbot or broadcast messages).

6. Data Retention

We retain your data for as long as your account is active or as needed to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

Improve platform performance and personalization
Monitor user behavior and prevent abuse
Enable login sessions and user preferences

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction, including but not limited to India, the United Kingdom, the Netherlands, the United Arab Emirates, and Australia.

Safeguards in Place:

Standard Contractual Clauses (SCCs)
Data Processing Addendums
Consent-based transfers

9. Security of Your Information

We implement technical, administrative, and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure. We recommend using strong passwords and two-factor authentication.

10. Your Rights

Depending on your jurisdiction, you may have rights under applicable laws such as the General Data Protection Regulation (GDPR), Digital Personal Data Protection Act (DPDP, India), or the California Consumer Privacy Act (CCPA):

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict data processing
Withdraw consent at any time
Request data portability

11. Children’s Privacy

SynxZap is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform alerts.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact:

Synx Automation Private Limited Email: hello@synxautomate.com Website: https://synxzap.com