Privacy Policy
Learn how SynxZap collects, uses, and protects your personal information when using our WhatsApp marketing platform and services.
Introduction
SynxZap, a product of Synx Automation Private Limited ("Synx", "we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our website, platform, products, and services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Services.
Information We Collect
Information You Provide to Us
- •Full name, email address, company name, phone number
- •Business registration documents, business type and category
- •WhatsApp Business Account details (e.g., Business Manager ID, WABA ID)
- •Customer data uploaded or synced through integrations
- •Billing and payment information
Automatically Collected Information
- •IP address and geolocation
- •Device type, browser type, OS, referring URLs
- •Log data and usage statistics
- •Cookies, pixels, and similar tracking technologies
Third-Party Integrations
When you connect a third-party service (e.g., Facebook, Meta, WhatsApp, Twilio, SendGrid), we may collect information via their APIs such as:
- •Page ID, access tokens, user permissions
- •Connected phone numbers
- •Messaging templates and statuses
How We Use Your Information
- Provide, operate, and improve the SynxZap platform
- Facilitate WhatsApp Business API onboarding
- Authenticate user access and maintain security
- Manage customer support and technical assistance
- Monitor platform usage and performance
- Personalize user experience and communications
- Process payments and manage billing
- Comply with legal and regulatory obligations
Legal Basis for Processing (GDPR & DPDP)
If you are located in the European Union, UAE, or India, our legal basis for processing your personal data depends on the context:
Data Retention
We retain your data for as long as your account is active or as needed to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
International Data Transfers
Your information may be transferred to and maintained on servers located outside your jurisdiction, including but not limited to India, the United Kingdom, the Netherlands, the United Arab Emirates, and Australia.
Safeguards in Place:
- Standard Contractual Clauses (SCCs)
- Data Processing Addendums
- Consent-based transfers
Security of Your Information
We implement technical, administrative, and organizational security measures to protect your personal data from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure. We recommend using strong passwords and two-factor authentication.
Your Rights
Depending on your jurisdiction, you may have rights under applicable laws such as the General Data Protection Regulation (GDPR), Digital Personal Data Protection Act (DPDP, India), or the California Consumer Privacy Act (CCPA):
Children's Privacy
SynxZap is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform alerts.
Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact: