D2C

FOR D2C & RETAIL

Your store, in chat.

From drop announcement to delivered parcel, every step runs on WhatsApp, and your team handles only the exceptions.

Start free See it work

Where is my refund for return order #3312? 12:05

AI agent

Refund of ₹2,450 has been processed to your UPI ID. Ref: UPI782341. 12:05

Received, thank you! 12:06

4.2× repeat purchase rate

THE PROBLEM

Sound familiar?

COD returns eat your margin

Unconfirmed cash orders come back as RTO.

Support is mostly order status

Most tickets are "where is it?" and "can I change size?".

Repeat buyers go quiet

No simple, personal way to bring them back.

HOW IT WORKS

Live in three steps.

Connect your store

(Shopify, WooCommerce or custom) and your WhatsApp number.

Switch on the playbooks

COD confirmation, cart recovery, order updates, re-order.

Launch campaigns

to segments built from real purchase data.

FEATURES

Everything it takes, in one inbox.

COD confirmation and prepaid nudge

Confirm before dispatch and offer an incentive to pay now.

Cart and browse recovery

Timed, personalised reminders with the cart restored.

Order status on request

The customer asks and SynxZap answers from live data.

Size, exchange and return flows

Collect photos and reasons, then create a return.

Drops and restock alerts

"Notify me" lists that convert when stock lands.

In-store to chat

QR at the counter for offers, loyalty and digital receipts. [confirm]

WORKFLOWS YOU CAN BUILD

Flows you can switch on today.

COD order confirm or cancel buttons no reply in 6 hours one reminder auto-cancel

Out-of-stock "notify me" restock message with product card and 24-hour hold

Delivered 3 days review request 4–5 stars: ask for a photo review

PROOF

Results from teams like yours.

92% routine D2C chats automated

4.2× repeat purchase rate

3.5× COD confirmation speed

[Client] scaled from 500 to 5,000 orders/day.

Automated return requests, size guidance, and COD verification kept order operations seamless.

Client logo

Read the story

FAQ

Questions,
answered.

Does it work with Shopify?

Yes. Orders, customers and products sync, and triggers fire from store events. [confirm]

Can I send to my whole customer list?

To anyone who opted in to WhatsApp. SynxZap helps you collect opt-ins at checkout.

Will customers find it spammy?

Not if messages are timely and relevant. Segments and frequency caps keep it that way. [confirm caps]

Can I handle influencer and ad traffic?

Yes. Click-to-WhatsApp ads and link-in-bio chats get instant, product-aware replies.

Multiple stores or brands?

Run several numbers from one account, each with its own inbox and flows. [confirm]

SYNXZAP

Sell more. Return less.

Start free →

Your store, in chat.

Sound familiar?

COD returns eat your margin

Support is mostly order status

Repeat buyers go quiet

Live in three steps.

Connect your store

Switch on the playbooks

Launch campaigns

Everything it takes, in one inbox.

COD confirmation and prepaid nudge

Cart and browse recovery

Order status on request

Size, exchange and return flows

Drops and restock alerts

In-store to chat

Flows you can switch on today.

Results from teams like yours.

[Client] scaled from 500 to 5,000 orders/day.

Questions,
answered.

Sell more. Return less.

Solutions

Industries

Quick Links & Free Tools

Resources & Legal

Your store, in chat.

Sound familiar?

COD returns eat your margin

Support is mostly order status

Repeat buyers go quiet

Live in three steps.

Connect your store

Switch on the playbooks

Launch campaigns

Everything it takes, in one inbox.

COD confirmation and prepaid nudge

Cart and browse recovery

Order status on request

Size, exchange and return flows

Drops and restock alerts

In-store to chat

Flows you can switch on today.

Results from teams like yours.

[Client] scaled from 500 to 5,000 orders/day.

Questions,answered.

Sell more. Return less.

Solutions

Industries

Quick Links & Free Tools

Resources & Legal

Questions,
answered.