About Modern Gifts
Modern Gifts curates corporate and consumer luxury gift hampers, festive boxes, and personalized keepsakes.
The Challenge
Managing surge volume during Diwali and New Year festive seasons overwhelmed support staff and delayed order processing.
The SynxZap Solution
- Interactive WhatsApp Product Catalog: Native shopping experience letting buyers select hampers, upload personalized messages, and check out directly inside WhatsApp.
- Automated Order Status Updates: Proactive dispatch notifications and real-time courier tracking links.
Results & Impact
- 12,000+ Festive Orders processed seamlessly through WhatsApp.
- 4.1x Campaign ROI achieved on holiday broadcast promotions.
- 88% Support Automation during peak operational days.
