About Supervek
Supervek is a premier Indian D2C streetwear and accessories brand known for bold designs, urban fashion, and high-energy customer engagement.
The Challenge
With thousands of daily website visitors, Supervek faced significant cart abandonment during checkout. Traditional SMS and email remarketing yielded under 3% open rates and failed to engage mobile-first shoppers effectively.
The SynxZap Solution
- Automated Abandoned Cart Flows: Instant WhatsApp notifications sent 15 minutes post-abandonment with single-click checkout links and dynamic discount codes.
- 24/7 AI Chatbot Support: Immediate resolution for size guides, order status tracking, and return requests.
- Interactive Product Showcases: Rich interactive WhatsApp media catalogs showcasing new drop collections directly in-chat.
Results & Impact
- 310% Increase in recovered checkout revenue.
- 80% Reduction in manual support query handling times.
- 94% Open Rate across all promotional broadcasting campaigns.
