Comments into customers.
Someone comments "price". SynxZap sends a DM with the product, answers the follow-ups and moves the sale to checkout.
Sound familiar?
"Price?" comments go unanswered
Or they get "DM'd you", and then nothing.
DMs arrive in bursts
One reel takes off and the inbox has 600 messages.
Instagram and WhatsApp live apart
The same customer, two conversations, no context.
Live in three steps.
Connect
your Instagram professional account.
Set triggers
keywords in comments, story replies, story mentions and first-time DMs. [confirm]
SynxZap replies, qualifies and hands over
Move the customer to WhatsApp for checkout if you like.
Everything it takes, in one inbox.
Comment-to-DM
Keyword comments get a public reply and a private DM. Instagram allows one private reply per comment, within 7 days.
Story reply and mention automation
Thank, share the offer, collect the lead.
AI answers in DMs
Price, size, availability and shipping, from your catalogue.
Shared inbox with WhatsApp and Facebook
One contact record across channels.
Human takeover
Agents can reply up to 7 days after the last message using Meta's Human Agent tag. SynxZap applies it automatically. [confirm]
Send to WhatsApp
One tap to continue on WhatsApp for orders and updates.
Flows you can switch on today.
Results from teams like yours.
[Client] generated 450+ sales leads from Instagram reels.
Comment keyword triggers and instant DM links turned social engagements into buyers.
Questions,
answered.
Yes, through Meta’s official messaging API. SynxZap stays within its rules: automated replies go out within 24 hours of the customer’s last message.
A professional account (business or creator) connected to a Facebook Page. [confirm current requirement]
Each comment can get one private reply. After the customer replies, the conversation continues normally.
You write the tone. The AI follows your brand voice and your product facts.
Yes. Comments and DMs from ads trigger the same flows.
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